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For UK mainland orders, delivery is free on orders of £35 or more (excluding VAT). A delivery charge of £2.99 (excluding VAT) applies to orders below £35 (excluding VAT).
We use trusted courier partners including DPD, UPS, and Royal Mail (for smaller items), with the most suitable carrier selected based on the size, weight, value, and delivery destination of your order.
30-Day Hassle-Free Returns for Your Peace of Mind
Our returns policy grants you 30 days from the receipt of your item to notify our Customer Care Team if a return is necessary. Ensure the item is unused, in its original packaging, and ready for resale.
Ready to place an order or have inquiries about our products and services? Contact us today for exclusive NHS prices and discounts, and let’s embark on this journey towards a healthier tomorrow.
The Koolpak Luxury Reusable Hot and Cold Pack (13 x 14cm) provides premium thermal therapy in a soft, flexible format. Its compact size makes it perfect for treating smaller areas such as the wrist, elbow, ankle or jaw. Use it cold from the freezer to reduce swelling or warm from the microwave to ease muscle tension.
