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For UK mainland orders, delivery is free on orders of £35 or more (excluding VAT). A delivery charge of £2.99 (excluding VAT) applies to orders below £35 (excluding VAT).
We use trusted courier partners including DPD, UPS, and Royal Mail (for smaller items), with the most suitable carrier selected based on the size, weight, value, and delivery destination of your order.
30-Day Hassle-Free Returns for Your Peace of Mind
Our returns policy grants you 30 days from the receipt of your item to notify our Customer Care Team if a return is necessary. Ensure the item is unused, in its original packaging, and ready for resale.
Ready to place an order or have inquiries about our products and services? Contact us today for exclusive NHS prices and discounts, and let’s embark on this journey towards a healthier tomorrow.
The Koolpak Reusable Hot and Cold Pack 12 x 29cm is a versatile gel therapy pack that can be chilled in the freezer or warmed in hot water or a microwave. Its flexible construction stays pliable at any temperature, moulding comfortably around joints and limbs for effective thermal therapy.
